Questions & answers
Essential information for your stay at Ferienhaus am Schlosspark. Have further questions? We are happy to help personally.
Get in touchWhat are the arrival and departure times?
The house is ready from 4 pm on your arrival day; departure is by 10 am. Other times may be possible by arrangement.
What is provided and what should I bring?
To get you started, we provide soap, at least two rolls of toilet paper, some kitchen roll, bin bags, baking paper, dishwasher tablets, a tea towel, sponge and dishcloth. Please bring or buy any further consumables locally. Supplies left by previous guests cannot be guaranteed. A vacuum cleaner, broom, mop, iron and hairdryer are available.
Are towels and bed linen included?
You can book a linen package for €13.00 per set or bring your own linen. Small hand towels by the basins and shower mats are provided in the bathrooms regardless. Tea towels are also available in the kitchen.
May we use the garden and barbecue?
The entire garden and barbecue are available for your use. Please bring your own charcoal and firelighters. Clean the barbecue after use to avoid additional cleaning charges. Please respect quiet hours from 10 pm and be considerate of the neighbours.
How do we pay?
A 50% deposit is due by bank transfer within 14 days of booking. The balance is payable seven days before arrival. Credit card and PayPal payments are not accepted.
Is a security deposit required?
The security deposit is normally €500.00 and is transferred with the balance. A higher deposit may be agreed for longer stays. After departure, the house is checked for damage and the deposit is then returned to your bank account. Further provisions are set out in our Terms & conditions.
What TV and music facilities are available?
The living room and all four bedrooms have TVs and Sonos speakers. There is also a Sonos speaker in the kitchen and radios in both bathrooms. You can listen to internet radio and your own music through Sonos, controlled using the Sonos app.
How far is the S-Bahn station?
Biesdorf S-Bahn station is about 300 metres away, around a five-minute walk. The S5 generally runs every 10 minutes and takes you directly to central Berlin. Current timetables and connections are available from BVG and S-Bahn Berlin.
Are there shops and restaurants nearby?
Biesdorf-Center is about one kilometre away. There are further supermarkets at Biesdorf S-Bahn station. Restaurants and takeaways can be found on Oberfeldstraße, among other places. Our surroundings page helps you find your way.
Where can we park?
Parking is usually available in front of the property or nearby on quiet Schulstraße. Parking on the property is only possible in exceptional cases by arrangement.
How do contactless check-in and check-out work?
Shortly before arrival, you will receive your access code and important information about the house by email. The code lock lets you enter without an appointment. Check-out also needs no appointment: simply pull the door closed behind you when you leave.